1. Case studies in service operations
Author: Colley, John L.
Library: Central Library of Sharif University of Technology (Tehran)
Subject: Case studies ، Service industries-- Management,Case studies ، Customer services-- Management
Classification :
HD
9980
.
5
.
C647
1996
2. Competing in a service economy :
Author: Anders Gustafsson, Michael D. Johnson.
Library: Center and Library of Islamic Studies in European Languages (Qom)
Subject: Competition.,Customer services-- Management.,Service industries-- Technological innovations-- Management.,BUSINESS & ECONOMICS-- Customer Relations.,Competition.,Customer services-- Management.,Service industries-- Technological innovations-- Management.
Classification :
HF5415
.
5
.
G87
2003eb
3. Competing in a service economy : how to create a competitive advantage through service development and innovation
Author: Gustafsson, Anders
Library: Library of Razi Metallurgical Research Center (Tehran)
Subject: Management ، Customer services,Technological innovations Management ، Service industries,، Competition
Classification :
HF
5415
.
5
.
G87
2003
4. Design and management of service processes
Author: Ramaswamy, Rohit
Library: Central Library of Sharif University of Technology (Tehran)
Subject: ، Customer services-- Management,، Service industries-- Quality control,، Production planning,، Total quality management
Classification :
HF
5415
.
5
.
R35
1996
5. Empowerment :
Author: Conrad Lashley.
Library: Center and Library of Islamic Studies in European Languages (Qom)
Subject: Customer services-- Management.,Service industries-- Management.,Service industries-- Quality control.,Customer services-- Management.,Dienstleistungsbetrieb.,Empowerment.,Service industries-- Management.,Service industries-- Quality control.
Classification :
HD9980
.
5
.
L35
2001
6. Gestion de la relation client :
Author: René Lefébure, Gilles Venturi.
Library: Center and Library of Islamic Studies in European Languages (Qom)
Subject: Consumer satisfaction-- France.,Customer relations-- France.,Customer services-- France-- Management.,Service industries-- France-- Marketing.,Marketing relationnel-- France.,Relations avec la clientèle-- France.,Relations avec la clientèle-- Gestion, Cas, Études de.,Service à la clientèle-- France.,BUSINESS & ECONOMICS-- Distribution.,BUSINESS & ECONOMICS-- Marketing-- General.,Consumer satisfaction.,Customer relations.,Customer services-- Management.,Fidélisation de la clientèle.,Gestion du marketing.,Marchandisage.,Marketing relationnel.,Relation avec la clientèle.,Service à la clientèle.,Service industries-- Marketing.,France., 7
Classification :
HF5415
.
55
.
L44
2004eb
7. Introduction to service engineering
Author: ]edited by[ Gavriel Salvendy and Waldemar Karwowski
Library: Central Library and Information Center of Ferdowsi University of Mashhad (Khorasan Razavi)
Subject: Management ، Computer networks,Information technology ، Service industries,Information technology ، Customer services,، Service-oriented architecture )Computer science(,، Systems engineering,، Management science
Classification :
TK
5105
.
5
.
I685
2010
8. Introduction to service engineering
Author: / [edited by] Gavriel Salvendy and Waldemar Karwowski
Library: Campus International Library of Kish University of Tehran (Hormozgan)
Subject: Computer networks -- Management,Service industries--Information technology.,Customer services--Information technology.,Service-oriented architecture (Computer science),Systems engineering,Management science.
Classification :
TK
5105
.
5
.
I6
2010
9. Introduction to service engineering
Author:
Library: Central Library of Sharif University of Technology (Tehran)
Subject: ، Computer networks-- Management,، Service industries-- Information technology,، Customer services-- Information technology,، Service-oriented architecture )Computer science(,، Systems engineering,، Management science
Classification :
TK
5105
.
5
.
I685
2010
10. Orchestrating experiences :
Author: Chris Risdon, Patrick Quattlebaum ; foreward by Marc Rettig.
Library: Center and Library of Islamic Studies in European Languages (Qom)
Subject: Customer services.,Service industries-- Management.,Customer services.,Service industries-- Management.
Classification :
HF5415
.
5
.
R596
2018
11. QUIS 9 /
Author: Guest editor, Anders Gustafsson.
Library: Center and Library of Islamic Studies in European Languages (Qom)
Subject: Customer services-- Management.,Service industries.,Customer services-- Management.,Service industries.
Classification :
HF5415
.
5
.
Q85
2005eb
12. QUIS 9 symposiu
Author: / guest editors: Professor Anders Gustafsson and Professor Bo Evardsson
Library: Central Library and Document Center of Shahid Chamran University (Khuzestan)
Subject: Customer services--Management,Service industries.
Classification :
HF
,
5415
.
5
,.
Q857
,
2005eb
13. QUIS 9 symposium :
Author: guest editors, Professor Anders Gustafsson and Professor Bo Evardsson.
Library: Center and Library of Islamic Studies in European Languages (Qom)
Subject: Customer services-- Management.,Service industries.,Customer services-- Management.,Service industries.
Classification :
HF5415
.
5
.
Q857
2005eb
14. QUIS 9 symposium
Author:
Library: Central Library and Documents Center of Mazandaran University (Mazandaran)
Subject: Customer services ; Management. ; Service industries. ;
15. Service business development :
Author: Thomas Fischer, Heiko Gebauer, Elgar Fleisch.
Library: Center and Library of Islamic Studies in European Languages (Qom)
Subject: Customer services.,Manufacturing industries-- Management.,Service industries.
Classification :
HD9720
.
5
.
F567
2012
16. Service is front stage :
Author: James Teboul.
Library: Center and Library of Islamic Studies in European Languages (Qom)
Subject: Customer services-- Management.,Service industries-- Management.,Total quality management.,Commerciële dienstverlening.,Customer services-- Management.,Organisatieontwikkeling.,Service industries-- Management.,Total quality management.
Classification :
HF5415
.
5
.
T43
2006
17. Service marketing
Author: / Christopher lovelock, Jochen Wirtz
Library: Insurance Research Institute Library (Tehran)
Subject: marketing- management,professions- marketing,service industries- marketing,customer services- marketing
Classification :
HD9987
.
82
.
L6S4
2007
18. Service marketing /
Author: edited by Steve Baron.
Library: Central Library and Documents Center of Tehran University (Tehran)
Subject: Service industries-- Marketing.,Service industries-- Management.,Customer services-- Marketing.,Customer services-- Management.
Classification :
HD9980
.
5
.
S42517
2010
19. Services marketing :
Author: Jochen Wirtz, Christopher Lovelock.
Library: Center and Library of Islamic Studies in European Languages (Qom)
Subject: Customer services-- Marketing.,Marketing-- Management.,Professions-- Marketing.,Service industries-- Marketing.,Customer services-- Marketing.,Marketing-- Management.,Professions-- Marketing.,Service industries-- Marketing.,Customer services-- Marketing.,Marketing-- Management.,Professions-- Marketing.,Service industries-- Marketing.
Classification :
HF5415
.
13
.
L5883
2016
20. Services marketing
Author: / Jochen Wirtz, Christopher Lovelock
Library: Imam Reza International University library and information center (Khorasan Razavi)
Subject: Marketing--Management,Professions--Marketing,Service industries--Marketing,Customer services--Marketing
Classification :
HF5415
.
13
.
L5883
2016
